GDPR 2018 PRIVACY NOTICE
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA..
1 – Your Practice
Pain and Performance, which hereafter for the purposes of this Privacy Notice will be referred to as “The Sports Therapists”, is pleased to provide the following information:
2 – Who we are
The Sports Therapists screen and treat health conditions. Given my training and background in Osteopathy, treatments are carried out based on the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. Leaving the osteopathic register has left me free to provide other treatments outwith the constraints of Osteopathy, further information is available from the website, our booking service or by email.
3 – Personal Data
- For the purposes of providing treatment, may require detailed medical information. The Sports Therapists will only collect which is relevant and necessary for your treatment. When you visit my premises, I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Pain and Performance to document and process your personal medical data.
Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
As part of my obligations as a healthcare practitioner, there may be circumstances related to your treatment, ongoing care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
- For marketing purposes, The Sports Therapists may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which The Sorts Therapist believes may be of interest to you.
- In making initial contact with the practice you consent to The Sports Therapists maintaining a marketing dialogue with you until you either opt-out (which you can do at any time) or we decide to desist in promoting our services. The Sports Therapists may occasionally also act on behalf of their patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. The Sports Therapists do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
- Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally-identifying information like Internet Protocol (IP) addresses.
- The Sports Therapists will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 – Legal basis for processing any personal data
To meet The Sports Therapists contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 – Legitimate interests pursued by The Sports Therapists
To promote treatments for patients with all types of health problems indicated for our care.
6 – Consent
Through agreeing to this privacy notice you are consenting to The Sports Therapists processing your personal data for the purposes outlined.
How do you get my consent?
When you provide me with your personal information in the course booking an appointment, making a payment or contacting me about my services, you are giving your consent to me collecting your information and using it for that specific reason.
When completing the client intake form you will be providing me with your health-related date. The Sports Therapists need this information to provide a safe and effective treatment for you. This type of data is classed as special category data within the GDPR guidelines and I need your consent to collect, process and store this data. You will be asked to provide that consent via e-signature when completing the form.
How do I withdraw my consent?
For the purpose of legal protection, The Sports Therapists are required to hold the personal information you have given to me in the course of providing you with treatment and rehabilitation services and the notes about those treatments for a minimum of seven years.
Seven years after your last treatment I will permanently delete all your personal information that I hold.
If you withdraw your consent during the seven years retention period, I will archive your data until the seven years period expires.
Whilst your information is archived, I will not access or process it in any way except if needed for legal protection or if I’m required to do so by law.
Should you wish, you can withdraw your consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
The Sports Therapists will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account.
The Sports Therapists will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The Sports Therapists may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 – Retention Policy
The Sports Therapists will process personal data during the duration of any treatment and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 – Data storage
All personal data is held within the EEA in accordance with GDPR guidelines.
10 – Your rights as a data subject
At any point whilst The Sports Therapists are in possession of, or processing your personal data, all data subjects have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that The Sports Therapists refuses your request under rights of access, we will provide you with a reason as to why which you have the right to legally challenge. At your request, The Sports Therapists can confirm what information it holds about you and how it is processed.
11 – You can request the following information
• Identity and the contact details of the person or organisation (The Sports Therapists) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of The Sports Therapists and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter
into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of
failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about
the logic involved, as well as the significance and expected consequences of such processing.
12 – To access what personal data is held, identification will be The Sports Therapists will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required.
If The Sports Therapists is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made via the email form (LINK) or by phoning +44 (0)141 255 0912 or writing to us at the address further below.
13 – Complaints
In the event that you wish to make a complaint about how your personal data is being processed by The Sports Therapist, you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
Contact: Daniel Gerber, Head Therapist Telephone:To add ********Email:NEW CONTACT form*********
ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/ contact-us/email/
The Legal Stuff
Who we are
Our website address is: https://www.painandperformance.co.uk.
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Where we send your data
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